Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.


The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at The County Hospital. Please note this is not a 24 hour service - Please click here for further information and options.

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

If you are unable to book an advance routine appointment & need to be seen sooner the receptionists can book an emergency triage time for you on the day you call & you will receive a phone call from one of the GPs.  They will advise you or arrange appointment for you if you need to be seen either on that day or within a few days.

Each GP provides an early morning surgery at 07:00. If you wish to be seen in one of these clinics ask a receptionist to book an advance appointment for you.

The Triage Nurse offers a Minor Illness Clinic each weekday morning-phone at 08:00 to book an appointment.

If you require medical attention during the day it is essential that you telephone the surgery for advice. Please do not attend to be seen by a doctor or nurse at the surgery unless you have been given an appointment as you will be asked to return home and telephone the surgery first.  The reason for this is you may arrive when GPs are out on their visits. The receptionist will be able to advise you.

How to Get Help when the Surgery is Closed

If you have an urgent problem outside normal surgery hours (our opening times can be found here) , please telephone the normal surgery number 01785 223012 and your call will be automatically diverted to an answering message where you will receive full details regarding emergency arrangements.

NHS 111

In addition, if you need medical help which is not an emergency, call NHS 111. Calls to 111 are free from land lines and mobile telephones. Lines are open 24/7, every day of the year.

You can call 111 when you think you need to go to the Emergency Department at the hospital, or another Urgent Care Service, if you need advice outside surgery opening hours or you are not sure who to call for medical help.

Please only visit the A&E department if it is an emergency.