Castle Way,
ST16 1BS

Urgent Problems and Out of Hours

Life Threatening Emergencies

In a life threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident and Emergency (A&E) Department at The County Hospital (please note this is not a 24 hour service).

Also in the event of poisoning or overdose the attend A&E

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Urgent Problems

If you have an urgent medical problem you can:

Telephone the Surgery

Telephone 01785 223 012 during our surgery opening times.

If you are unable to book an advance routine appointment and need to be seen sooner the receptionists can book an emergency triage time for you on the day you contact us. You will then receive a telephone call from one of the GPs. They will advise you or arrange appointment for you if you need to be seen either on that day or within a few days.

Each GP provides an early morning surgery at 7am. If you wish to be seen in one of these clinics ask a receptionist to book an advance appointment for you.

The Triage Nurse offers a Minor Illness Clinic each weekday morning phone at 8am to book an appointment.

If you require medical attention during the day it is essential that you telephone the surgery for advice. Please do not attend to be seen by a doctor or nurse at the surgery unless you have been given an appointment as you will be asked to return home and telephone the surgery first. The reason for this is you may arrive when GPs are out on their visits. The receptionist will be able to advise you.

Contact NHS 111

Telephone NHS 111 or go online by visiting
Available 24 hours a day, every day of the year. The online service is for people aged 5 years and over only.

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NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the telephone:

To get help from NHS 111, you can:

  • go to (for people aged 5 years and over only)
  • call 111
  • NHS 111 is available 24 hours a day, 7 days a week.

In life threatening emergencies such as chest pain and severe shortness of breath you should call 999