General Patient Information

Comments & Suggestions

We constantly strive to give you the best possible care and attention. If you have any suggestions, comments or would like to make a compliment about any aspect of our service, please complete our online form.

Problems or Complaints

Our Practice Manager will endeavour to deal swiftly with any problems you may have regarding the services provided by the Practice. We do however operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our Practice Complaints leaflet gives details of the procedure and is available on request from Reception.

Patient Rights & Responsibilities

You have a right to expect a high standard of care from our practice and we will try at all times to provide the very best care possible. In order to assist us in this, we require that you take full responsibility for ensuring that you do not abuse the service.

Very occasionally a practice/patient relationship breaks down completely and in this situation a patient may choose to register with an alternative practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason (in writing) for the removal.

Patient Charter

Our Patient Charter is the standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. The full Patient Charter can be downloaded here.

Text Messaging

If we only have a mobile telephone number recorded on our records and we need to contact you, we will use the text messaging service.

Average GP Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Castlefields Surgery in year ended 31st March 2017 was £65,248 before tax and National Insurance. This is for 2 full time GPs and 2 part time GPs who worked in the practice for more than six months.