Castle Way,
ST16 1BS

General Patient Information


Our Practice Manager will endeavour to deal swiftly with any problems you may have regarding the services provided by the Practice. We do however operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our Practice Complaints leaflet gives details of the procedure and is available on request from Reception.

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NHS Integrated Care Board

An NHS Integrated Care Board (ICB) is an organisation with responsibility for NHS functions and budgets.

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Veteran Friendly Accredited GP Practice

We are a Veteran Friendly Accredited GP Practice. This means we have a dedicated Clinician who has a specialist knowledge of service related health conditions and veteran specific health services. This is important in helping Veterans to get the best care and treatment.

Military and Veterans Organisations and Resources.

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Patient Rights and Responsibilities

You have a right to expect a high standard of care from our practice and we will try at all times to provide the very best care possible. In order to assist us in this, we require that you take full responsibility for ensuring that you do not abuse the service.

Very occasionally a practice or patient relationship breaks down completely and in this situation a patient may choose to register with an alternative practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason (in writing) for the removal.

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Patient Charter

Our Patient Charter is the standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice.

Castlefields Surgery Patient Charter

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Statement of Purpose

Castlefields Surgery Statement of Purpose.

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Text Messaging

If we only have a mobile telephone number recorded on our records and we need to contact you, we will use the text messaging service.

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Average GP Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Castlefields Medical Practice in the last financial year was £51,454 before tax and National Insurance. This is for 2 full time, 1 part time GPs and 2 Locums who worked in the practice for more than six months