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Other Ways to Book or Cancel an Appointment

  1. By Telephone:
    Telephone reception on 01785 223012 during our opening hours.
  2. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

Urgent (Same Day) & Emergency Appointments

These are for those acute problems that can't wait for a routine advance appointment. Please see our Urgent Problems and Out of Hours page for information.

Routine appointments

An appointment is required to see the doctor or nurse. The telephone lines open from 08:00 -18:30 each day, the receptionist will be able arrange a date and time for you to attend.

Routine appointments are an average of 10 minutes duration. If require longer than 10 minutes please advise the receptionist when booking your appointment.  

There are always appointments available to book ahead, these are for up to one month in advance from early morning to late afternoon with your GP or nurse.

The lines can be very busy at times, so please keep trying if you have problems getting through.

Primary Care Extended Access

A network of GP Practices has been set up across Stafford, Rugeley and the Seisdon area of Staffordshire offering extended opening hours for pre-bookable and same day routine appointments with a healthcare professional (e.g. Advanced Nurse Practitioner, Clinical Pharmacist, GP).

Find out more in our Primary Care Extended Access leaflet.

Telephone Advice

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment.

If you only need advice from the doctor or nurse you can book a telephone consultation by calling the Surgery. The doctor will call you back and discuss your problem at an allotted time. Please make sure you give the correct phone number to the receptionist.


If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them/their family from the practice list.

If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time:

  1. Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Online:
    Use this alternative online cancellation method (no login required).
  3. By Telephone: Please call us on 01785 223012 and tell the receptionist.
  4. In Person: Call into the surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.